Listen to a telephone dialogue twice and fill in the blanks of the Message Note. To: 1) _______________________ Date: 29th January Time: 10:00 a.m. Message Note From: 2) _______________________ Company: 3) _______________________ Telephone: 4) _______________________ Message: 5) _______________________ Taken by: 6) _______________________

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[音频]Listen to the dialogue and choose the best answer to the question you hear.( )

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Please listen to me carefully. I won‘t ______ what I say again.

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There are a lot of reasons why the ability to truly listen to customers is important to providing quality service.（2.0）

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---Listen! Is that Kate playing the piano in the room? ---No, it ______ be Kate. She has gone to Beijing.

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